Refund & Cancellation policy

LAST UPDATED 1 NOV 2026

Verdicts, scores, possession timelines and checklists are free. You pay only for full reports (single report, shortlist pack) and Buyer Protect. Prices include 18% GST. This policy is part of our Terms (section 7).

When you get a refund

• Unused credits: credits from a single report or shortlist pack that you haven't used can be refunded if you ask within 30 days of purchase.
• A report we can't deliver: if a paid report can't be produced for a project, the credit is returned to your account automatically.
• Accuracy refund: if a paid report states a fact that doesn't match the official record it cites (as that record stood when the report was generated), tell us within 30 days with the report and the record. We correct the report and refund what you paid for it. This covers our facts, not opinions, verdict bands, or later changes made by the regulator or builder.
• Payment taken but nothing received: if your money was debited and no credit or plan reached your account, write to us and we will either deliver it or refund in full.

How to ask

Email hello@thokbajaake.com from the email or phone number on your account, with the invoice number (from your account page) and the reason. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or net banking) within 7 working days of approval; your bank may take a few more days to show it. When a purchase is refunded, its unused credits or Buyer Protect days are removed from your account and the invoice is marked refunded.

Cancellation

Every purchase is a one-time payment. Nothing renews automatically, so there is nothing to cancel: Buyer Protect simply ends after its year. You can delete your account at any time from your account page.